Does each person need to download the PikMyKid Parent app and register?

Yes, each person who is actively involved in the dismissal routine will need to download the PikMyKid Parent app from their respective app store. Once the app has been downloaded, select the "Register" button to register. Each person will need to register with their own credentials.

 

What do I do if I am not able to see my child(ren) on the home screen of my parent app?

The app will only connect you to your child(ren) if the mobile number on school records matches your registered mobile number. If you still are not able to see your child(ren), the school may not have added your correct information. Please send an email to support@pikmykid.com with your full name, email address, and mobile number and we will work with school to update your records

 

Can I use the app if I am not the parent?

Yes, if you are not the parent, you should still download our app to use when you pick up the student. One of the primary parents must delegate pickup to you directly from their phones. You will only be able to see the student on your home screen the day of pickup, any other time your home screen will be blank.

 

How do I see students that have been delegated to me by another parent?

To see a delegation for the same day, simply log into your PikMyKid Parent app and you should a see the child(ren) name(s) on your home screen along with the letter D in a red circle (you may need to log out and back into the app).

 

To see a future delegated child(ren), select the menu tab (three bars in the top right hand corner) and then select Delegations. If you do not see the child(ren) here, please contact one of the primary parents to make a delegation to you.


Why am I not able to announce?

The announce button will be grayed out or inactive most of the time. The announce button becomes active while on the school campus and once the dismissal time has started. If you are still not able to announce please check the following:

1) Your location services are turned ON.

2) The toggle button next to the student's name(s) is in the ON position (green).

3) Make sure the school has the Announce feature enabled for your child's dismissal method.

4) Make sure that your child has not been assigned to a bus route that day. Announcement is unavailable for buses.


How do I turn on my location services?

Android:

Phone settings --> Location --> make sure your location service is turned on
Phone settings --> apps --> PikMyKid app --> Permissions --> make sure Location is enabled

iPhone:
Settings--> Privacy--> Location Services--> make sure your location service is turned on
Settings --> PikMyKid App--> Location --> make sure While Using is selected


What if the person picking up does NOT have a smartphone?

The school will provide you with a car tag to use during dismissal. The car tag should be displayed in the front drivers side window for staff to view. The car tag will have the students name, teacher, and school dismissal ID. If you have family members without a smart phone please make sure they have a car tag available to them for use. For those schools who do not use a car tag, the school will communicate to the parents their own custom process.


What is the purpose of GPS?

GPS determines the proximity of your location from the school so the school will be able to manage the dismissal process more efficiently. No positional information is stored in our system or used for any other purpose.

 

What do I do if my screen is freezing or is slow?

1. Uninstall and reinstall the PikMyKid app

2. Upgrade to the latest iOS or Android software

3. Make Sufficient Free Storage Space Available

4. Restart your phone

 

Why am I not able to make changes to my child’s calendar?

The system will not allow same day changes on the calendar after the pick off and/or delegation cut off times set by the school. Typically, this could be up to an hour before the dismissal time. Any changes after this cut-off time will have to be done by contacting the school. Please try to put pick up changes on your child’s calendar in advance. Any regular carpool schedules, after school attendance or changes can all be set to recur automatically.

 

How do I make a pickup mode or delegation change?

1) Click the stylus in the corner next to the school name --> click the edit button next to child's name

2) Then a new calendar page with student information will be visible --> choose the date of change on the calendar

3) Select the option "Change Pickup Mode", "Delegate to Another Person", or "After - School Program"

4) Follow instructions on the screen depending on the choice of dismissal. You can add recurrence to any change on your calendar.


Why I am not able to change the pickup mode to bus?

The app will allow parents to change a child(s) primary pickup mode from bus to car line, walker, or after-school. To change from car line, walker, or after-school to bus the parent will need to contact the school for approval to ensure they are listed for a specific bus route.

  

What is an OTP code and what do I do if I did not receive an OTP code?

The OTP (One Time Passcode) process is used to verify the authenticity of the phone number from which the request has been sent. This process helps in making sure the school gets valid parent information to ensure the safety of students. OTP codes will only be sent to a MOBILE phone number (landline numbers can not be registered).

 

How do I change my information?

Please send an email to support@pikmykid.com with your full name and the correct email and mobile number and we will work with the school to update your records.

 

The phone does not remember my information:

There are one-off issues with iPhones. We have found the storage on some iPhones affects the behavior of the app. To optimize the local storage space:

Settings--> iTunes & App Store --> Offload Unused Apps must be enabled (green)


How many people can I add to my students account?

For security purposes our system only allows two parents to be registered on the school portal with full access to a child’s scheduling. If you need to add a third person to the account, who is actively involved in daily dismissal routine of your child, you will need to make a delegation on the parent app (see instructions on “How do I make a pickup or delegation change”.  


I am unable to register my phone (VOIP):

We are aware of the issue with some VOIP numbers and we apologize for any inconvenience. Please contact support@pikmykid.com with your full name, email address and mobile number and we will assist you with registration.


Why do I see “contact your school administrator” when I try to reset my password through the PikMyKid website?

The website is for school staff only. We are working on a parent web portal and hope to have it available sometime in the future. Go to the PikMyKid parent app to reset or change your password.


What do I do if I forgot my password?

Select “Forgot Password” from the home screen of your PikMyKid Parent app. Enter your email address and select “Send Me Reset Instructions”. You should receive an email within 20 minutes. If you have trouble please contact support@pikmykid.com


How do I change my password?

Log into the PikMyKid parent app. Select the menu tab (three bars in the top right hand corner) and then select Settings. Once you have entered your new password, select “Submit”.


How do I turn ON or OFF my notifications?

Log into the PikMyKid parent app. Select the menu tab (three bars in the top right hand corner) and then select Settings. Once you have finished adjusting your notifications, select “Save Changes”. Please remember that most schools will want parents to have their notifications turned on for security reasons.


How do I announce for only one of my children?

From the home screen of the parent app select the toggle bar to off (grayed out) next to the child name who does not need to be announced. Once you have finished, select the green “Announce” button at the bottom of the home screen to announce for the other children